FAQs

WHERE CAN I FIND MY ORDER NUMBER?

• This will be clearly detailed within the order confirmation email following your purchase.

DO YOU OFFER FREE SHIPPING?

• Yes. Free standard delivery is available on UK mainland orders over £55.00.
• Free shipping subject to retained order value. See Returns Policy.
• For any orders below this value our Shipping rates apply.

WHEN WILL MY ORDER ARRIVE?

• Delivery times depend on the shipping option selected at checkout. Orders are typically processed and dispatched within 1–3 working days.
- Standard Delivery (Royal Mail Tracked 48): 2–5 working days after dispatch.
- Next Day Delivery (Royal Mail Tracked 24): 1–2 working days after dispatch.
• For international delivery timeframes, please refer to our Shipping page.
• If dispatch times are extended, this will be clearly communicated on the website.

DO YOU SHIP INTERNATIONALLY?

• Yes. We ship from the United Kingdom to selected international destinations.
• International shipping rates and delivery estimates are shown at checkout.
• Orders shipped outside the UK may be subject to import duties and taxes, which are the responsibility of the customer.
• Please refer to our Shipping page for full details including customs information and estimated timeframes.

CAN I TRACK MY ORDER?

• Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.
• Tracking updates are provided by the courier and may take time to appear after dispatch.

CAN I CHANGE OR CANCEL MY ORDER?

• Cancellation or amendment requests are considered prior to dispatch and are not guaranteed.
• Orders cannot be cancelled or amended once they have entered the dispatch process.
• If you need to request a change or cancellation, please Contact Us as soon as possible after placing your order.

MY ORDER HASN'T ARRIVED?

• If your order has not arrived after the estimated delivery timeframe (including customs processing where applicable), please Contact Us and we will assist you.

CAN I RETURN MY PURCHASE?

• Yes. Returns are accepted in line with our Returns Policy
• Return requests must be submitted within 14 days of delivery.
• Items must then be returned to us within a further 14 days.
• Items must be returned unworn, unwashed, and in original condition with tags attached.
• Sale and clearance items are not eligible for change-of-mind returns unless faulty or as required by law.
• Please see our Returns page for full details and instructions.

FAULTY ITEM?

• In the unlikely event that you receive a faulty item, please Contact Us as soon as possible after delivery so we can assist.
• Please include clear photos of the issue along with a brief description so we can assess the problem and arrange a resolution.

WHATS YOUR RETURNS POLICY?

• Full details of our returns policy can be found on our Returns page.

CAN I EXCHANGE MY ITEM?

• We do not offer direct exchanges.
• If you wish to change size or item, please return your order (where eligible) for a refund and place a new order.

RETURN POSTAGE?

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked and insured service, we are not responsible for items lost or damaged in transit.
• Return shipping costs are non-refundable.
• International customers are responsible for return shipping costs and any customs or import charges incurred.

REFUNDS?

• Once your return has been received and inspected, we will notify you of the outcome.
• Approved refunds will be processed to the original payment method within 5–10 working days.
• Please note that it may take additional time for your bank or card provider to reflect the refund in your account.
NOTE:
• Free shipping applies only where the final retained order value remains above the qualifying free shipping threshold –
If a return causes the retained order value to fall below this threshold, the standard delivery charge applicable to the order will be deducted from the refund.

WHICH PAYMENT METHODS DO YOU OFFER?

• We accept Apple Pay, PayPal, and all major debit and credit cards, including Visa and Mastercard.

HOW CAN I GET IN TOUCH WITH YOU?

• You can contact us via our Contact Us form or email us directly at info@26sportswear.co.uk.

• If your enquiry relates to an existing order, please include your order number to help us assist you more efficiently.

• For general enquiries, collaborations, or events, you can Contact Us