RETURNS POLICY

This Returns Policy sets out how returns and refunds are handled for purchases made from 2WENTY 6IX.

RETURN WINDOW

You have 14 days from the date of delivery to request a return.

Once you have notified us of your intention to return, you will have a further 14 days to send your item back to us.

To request a return, please Contact Us with your order number, the item(s) you wish to return and, where applicable, the reason for the return.

We will respond with return instructions and the appropriate return address.

RETURN CONDITIONS

To be eligible for a return, items must:

• Be unworn and unwashed
• Be in original condition with all tags attached
• Be free from marks, stains, or odours (including deodorant or makeup)

Items returned outside these conditions may be subject to a reduced refund, up to the full value of the item –
to reflect any diminished value resulting from handling beyond what is reasonably necessary to assess the item.

Where a return falls outside the return window or an excluded category under this policy, it will not be accepted and the item may be returned to you.

RETURN COSTS

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We strongly recommend using a tracked and insured service. Also be sure to retain your proof of postage.
We are not responsible for items lost or damaged in transit.

For international returns, customers are responsible for return shipping costs and any customs duties or import charges incurred –
we recommend clearly marking the parcel as “Returned Goods” to avoid additional charges.

EXCLUSIONS

For hygiene reasons, the following items cannot be returned:

• Underwear
• Socks
• Face coverings

EXCHANGES

We do not offer direct exchanges.
If you wish to change size or item, please return your order (where eligible) for a refund and place a new order.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 working days.

NOTE – Free Shipping:
Free Shipping applies to qualifying orders based on order value.
If a partial return causes the retained order value to fall below this threshold, we reserve the right to –
deduct the standard delivery charge that would have applied to the retained order from the refund, where permitted by law.
For delivery options, see Shipping

Please allow additional time for your bank or payment provider to reflect the refund.

FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please Contact Us as soon as possible after delivery so we can assist.

Include clear photos of the issue and a brief description so we can assess and arrange a resolution.

NEED HELP?

For questions regarding returns, refunds, or product issues, please Contact Us